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Contact us

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+855 97 542 5306 (within Cambodia) or +855 97 542 5306 (overseas).

Our Member Service Consultants are available on phone:
Monday to Thursday - 8:00am to 7:00pm.
Friday - 8:00am to 6:00pm.


Email us at
or alternatively use the form below to lodge your enquiry.Submit an Enquiry


Service Centres

Our service centres are open:
Monday to Friday - 9:00am to 5:00pm.
View Locations


+855 24 219 000

+855 97 542 5306

Web Chat

Web Chat is available between 9:00am and 5:00pm Monday to Friday. For enquiries when a Consultant is busy or unavailable please contact us by phone or email.
Note: For security reasons, we will not discuss your personal details or sensitive account information via this service.

Web Chat



Samdech Monireth Blvd (217), Phnom Penh




Lost or Stolen Cards?

To report a lost or stolen card, call +855 97 542 5306. If you lose your card overseas call +855 97 542 5306 or contact Visa Global Assistance.

Visa Global Assistance can arrange for an Emergency Cash advance of up to $400.00 within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee of $150 for an Emergency Card is also applicable. Please refer to Terms and Conditions Part B: Fees and Charges



ATM Locator

Finding the ATM nearest to you is fast and simple.

ANCO Specialized Bank Service Centres provide both Cash Withdrawal and Pin Change Services free of charge.

Locate your nearest ATM



Experiencing financial difficulty

We understand there are times when our customers may face financial difficulty due to reasons such as unemployment, relationship breakdown or illness. Our dedicated team of staff can assist customers meet their financial obligations with respect and empathy.

For advice and support contact our Credit Control team:

Phone: +855 97 542 5306



Report a hoax email

Contact us by phone +855 97 542 5306 (within Cambodia) or +855 97 542 5306 (overseas) or by email if you believe you have received a hoax email.